Returned items should be unused and, where reasonably possible, in their original packaging and condition. Please take reasonable care of the goods while they are in your possession.
2. Refunds
Once we receive the returned goods, we will inspect them and process your refund within 14 days, where applicable.
Refunds will normally be made using the original payment method.
If you cancel your entire order under your statutory cancellation rights, we will refund the cost of standard delivery. If you chose a more expensive delivery service, we are only required to refund the cost of the standard delivery service.
3. Return Postage
Unless the item is faulty, damaged, incorrect, or not as described, the customer is responsible for the cost of returning an item when cancelling an online order.
If an item is faulty, damaged, incorrect, or not as described, please contact us before returning it so that we can assist you.
4. Faulty or Incorrect Items
If you receive an item that is faulty, damaged, incorrect, or not as described, please contact us as soon as possible.
Your statutory consumer rights are not affected by this policy.
5. Sale Items
Sale items are covered by the same statutory consumer rights as full-price items. A sale item may be returned where the customer has a legal right to cancel or where the item is faulty, damaged, incorrect, or not as described.
6. Exchanges
If you would like to exchange an item, please contact us first. Depending on the circumstances, we may ask you to return the original item and place a new order.
7. Contact Us
If you have any questions about returns or refunds, please contact us using the contact details provided on our website.