Terms & Conditions
Welcome to MasterCraftElio. These terms and conditions apply to purchases made through our website.
1. About Us
MasterCraftElio sells threads, yarns, sewing supplies, embroidery supplies and other craft products through our online store.
For questions about an order or these terms, please contact us at our customer service email address provided on our website.
2. Products
We make every effort to ensure that product descriptions, photographs, colours, sizes and other information are accurate. However, colours may appear slightly different depending on your device or screen.
Products are subject to availability. If an ordered product is unavailable, we will contact you and, where appropriate, offer a refund or another suitable solution.
3. Prices and Payment
All product prices are displayed on the website in pounds sterling (£), unless otherwise stated.
The total amount payable, including any applicable delivery charges, will be shown before you complete your order.
We accept payments through the payment methods available at checkout, including PayPal.
4. Orders
When you place an order, you are making an offer to purchase the products selected in your order.
After your order has been received, we will send an order confirmation to the email address you provided.
We reserve the right to contact you if there is a problem with your order, including an incorrect price, product availability issue or delivery problem.
5. Delivery
We deliver to the countries and regions for which shipping options are available at checkout.
Delivery charges and available shipping methods are displayed during checkout before payment is completed.
Where applicable, free delivery may be offered when the order reaches the minimum order value shown on our website.
We will make reasonable efforts to dispatch orders within the stated timeframe. Delivery times may vary depending on the destination and postal service.
6. Returns and Refunds
Your statutory consumer rights are not affected by these terms.
For information about cancellations, returns and refunds, please see our Refund and Return Policy.
7. Faulty, Damaged or Incorrect Products
If you receive a product that is faulty, damaged, incorrect or not as described, please contact us as soon as possible.
We will deal with the matter in accordance with your statutory consumer rights.
8. Customer Accounts
If you create an account on our website, you are responsible for keeping your login details secure and for providing accurate information.
You should contact us if you believe that your account has been accessed without your permission.
9. Website Use
You agree to use our website lawfully and not to misuse, damage or interfere with the website or its security.
We may update website content, product information and availability from time to time.
10. Intellectual Property
The content of this website, including text, photographs, logos, graphics and other materials, belongs to MasterCraftElio or its respective owners and must not be copied or used without permission.
11. Privacy
We process personal information in accordance with our Privacy Policy.
Please see our Privacy Policy for information about how we collect, use and protect personal information.
12. Changes to These Terms
We may update these terms from time to time. The terms that apply to an order will be the terms available on our website at the time the order is placed.
13. Contact Us
If you have any questions about these terms, an order, a product, delivery, returns or refunds, please contact us using the contact details provided on our website.
Your statutory rights as a consumer are not affected by these terms.